Shipping
Same Business Day Shipping Program
Q: What is considered an eligible order for the Same Business Day Shipping Program?
A: Eligible orders include (complete list and details in terms and conditions):
- String & Accessory orders of in-stock items and in quantities sufficient to satisfy the order
- Placed Monday through Friday (excluding holidays and weekends) by 4pm Eastern Time for ground service by FedEx, UPS or USPS
- Valid delivery address and account information
Q: What are the main exclusions for the Same Business Day Shipping Program?
A: Some of the main exclusions include (complete list and details in terms and conditions):
- Out-of-stock items, instruments, cases, music stands, and instrument stands
- Special handling, shipments weighing over 100lbs, “ship complete” order that include out-of-stock items, instruments, cases, music stands, and instruments stands
- Orders in credit hold or incomplete account information
Same Business Day Shipping Program Terms & Conditions
Howard Core Company will ship an eligible order on the same day on which the order is placed by the customer.
Eligible Orders means an order received by Howard Core Company which:
- Covers only Strings & Accessories which Howard Core Company has in-stock in its Anniston, Alabama distribution center and in quantities sufficient to fully satisfy the order (items identified on Howard Core Company website as shipping directly from the manufacturer or another source are excluded from the program);
- Specifies a valid delivery address within the 48 contiguous United States (AFO/FBO addresses are excluded);
- Is placed by the customer Monday through Friday (Howard Core Company recognized holidays and weekends excepted) by 4pm US Eastern Time for ground service by FedEx, UPS, and USPS for items being shipped within the 48 contiguous United States;
- Does not include out-of-stock items, instruments, cases, music stands, instrument stands; products containing hazardous materials; lithium batteries; or products weighing in excess of 100 pounds.
The selection of carrier and shipping method are at the customer’s discretion and all standard or expedited shipping fees are charged to the customer at the time the order is placed. In no event will Howard Core Company be responsible for any customer costs or expenses arising out of a failure to ship an eligible order as provided in this program.
The Same Business Day Shipping Program does not apply to shipments that are delayed due to causes beyond Howard Core Company’s control including, but not limited to: carrier errors or faults, Acts of God, power outages, natural disasters, war risks, acts of terrorism, acts of public authorities acting with actual or apparent authority, insufficient information provided by a customer, governmental decrees or controls, labor disruptions, civil unrest, and adverse weather conditions.
Howard Core Company’s standard terms and conditions apply to this Same Business Day Shipping Program and all sales made by Howard Core Company.
Howard Core Company reserves the right to modify or terminate the Same Business Day Shipping Program at any time and without notice.
Returns
We take pride in your satisfaction with our products and with our service. We thoroughly inspect the items in your order and very carefully pack your shipment; however, if there is an issue please follow these guidelines:
INSPECT & REPORT WITHIN 2 DAYS
When you receive an order please inspect the package and its contents immediately. If there is a discrepancy, or a damaged or defective item, you must call us at 800-633-2302 within 2 business days of receipt. If a return becomes necessary you must follow the RETURN PROCEDURE below.
DAMAGE
Shipments must be inspected while the driver is present. If you notice damage to a box, the damage must be noted with the delivery driver’s records. Email us photos of the damaged box and product to help ensure a successful claim with the shipper. When you call to inform us of the problem, we will make arrangements at that time for your replacement or credit. Do not discard the box or packing material. All claims must be made within 2 business days of receipt of the order. We cannot be responsible for damage done by shipping. If a return becomes necessary, follow the RETURN PROCEDURE below.
RETURN PROCEDURE
1. No returns will be accepted without our prior approval. Contact your sales representative at 800-633-2302 to obtain a Return Merchandise Authorization number (RMA#). We need to know what you are returning and the specific reason for the return in order to process a credit or exchange.
2. Fill out the Return Merchandise Authorization form (included in the shipment) in its entirety; this requires the RMA# we will provide you in step 1. You must include the following paperwork with the returned item(s):
Copy of Packing Slip
Return Merchandise Authorization form
IF WE RECEIVE A BOX WITHOUT THESE FORMS, YOUR CREDIT/EXCHANGE WILL BE DELAYED, AND A RESTOCKING FEE MAY BE ASSESSED ON THOSE ITEMS.
3. Re-package the items safely and securely:
Bows need to be clean, free of rosin, and hair loose.
Instruments must be packed with protection under the tailpiece and around the bridge.
All items must be in original packaging with item label/barcode.
Include the copy of the Packing Slip and Return Merchandise Authorization form.
Clearly label or mark the outside of box with your company name and RMA #.
Insure the package for your net cost. Howard Core Company LLC will not be responsible for any return that is lost or damaged during transit.
30 DAY RETURN POLICY
We work hard to offer you the best quality products, but if you are dissatisfied with any of our products, you may return them within 30 days of purchase.
You must follow the RETURN PROCEDURE listed above.
All returned items must have been purchased from us, and returned to us in new condition.
Examples of items that can NOT be returned: tools that have been used, books that clearly have been read and/or copied, bows or instruments that have been played extensively, and items held longer than 30 days.
