Please read this in its entirety. The terms and conditions listed herein will govern all warranty claims for Howard Core Company instruments, cases and bows. These terms and conditions cover all instruments, bows and cases distributed by Howard Core Company. This document is the complete Howard Core Company warranty. There is no other or additional Howard Core Company warranty, express or implied. Specific terms and conditions apply to certain items, so please read this warranty in its entirety. Howard Core Company warrants its instruments, cases and bows to be free of defect in material and construction for a period of One Year from the date of purchase by an authorized dealer. Please see below for limitations and restrictions to this warranty. Howard Core Company will, at its option, repair or replace any item found to have been defective in materials or manufacture under the terms stated here. Howard Core Company shall be the sole arbiter of eligibility for warranty repair or replacement. Howard Core Company liability is limited to repair or replacement of defective items. To be eligible for warranty coverage, the original purchaser of the item must make arrangements with Howard Core Company to return the defective item. Oxford Indemnity Insurance Company will make all necessary arrangements with Howard Core Company for repair or replacement. Howard Core Company reserves the right to make changes to this warranty. The policies in place at the time of purchase will be honored.
Instruments:
The One Year warranty applies only to original purchaser of instrument nad does not transfer at any time for any reason. Warranty does not cover strings, but does include bridges, pegs, chinrests, endpins, tailpieces and instrument body. Howard Core Company reserves the right to replace bridges, pegs, chinrests, endpins, and tailpieces with working like-kind if original part is out of stock. Damage caused by neglect, misuse or physical abuse of instrument is not covered. Please note that exposure to excessive heat, cold, dryness, or moisture is considered neglect. Warranty is void if there is any evidence of any repair or attempt at repair made by someone other than Howard Core Company or authroized dealer. Instrument adjustment is not covered by this warranty. Normal wear caused by normal use of items is not covered by this warranty. Please note that openings in instruments seams are common. The Howard Core Company warranty does not cover seam openings. To avoid seam openings or cracks caused by extremes or sudden changes in temperature or humidity, please protect your instrument by mainstaining humidity level between 45% to 65% and do not expose instrument to temperatures outside of the 60-85 degree Fahrenheit range.
Bows:
The One Year warrantly only applies to the original purchaser of bow and cannot be transferred at any time for any reason. Hair not covered by warranty, except for installation. Damage caused by neglect or misuse or physical abuse of bows is not covered. Damage caused by normal wear is not covered. Warranty is void if there is any evidence of any repair or attempt at repair of bow by customer or unauthorized Howard Core dealer. Wooden bows react to changes in temperature and humidity. One common result of exposure to extremes of temperature or humidity is warping. Maintain a humidity level of 45%-65% and do not expose the bow to temperatures outside of the 60-85 degree Fahrenheit range. The Howard Core Company warranty does not cover bow warping. Please also note that bows left tight for periods of time are likely to warp. To protect your bow from warping, always be sure to loosen it after playing and when storing it. The finish of these bows are not covered by the warranty.
Cases:
The One Year warranty only applies to the original purchaser of hte case and may not be transferred at any time for any reason. Damage caused by either normal wear, or by misuese, neglect or physical abuse is not covered. Howard Core Company warranty responsiblities and liabilities are limited to repair or replacement of defective cases for one year from the date of purchase. Damage to instruments, bows or other personal property being stored or transported in a Howard Core Company case is not covered by this or any other Howard Core Company warranty.
Fiberglass cases are not for everyone. You must consider the general use, needs, and situations in which a fiberglass case will be used. Fiberglass cases demand extra care in handling and that is why we make and provide protective soft material bags. Please take time to research the inherent material qualities of all fiberglass case construction. Because of the fragile nature of fiberglass finish in comparison to our standard cloth covered cases, coverage of fiberglass cases will only be in effect if the soft material cover is used and are warranted against failures in materials or workmanship for up to one year from date of purchase with proof of purchase. We emphasize the special care necessary so that you may make the best decision for yourself.
Any instrument, case or bow damaged as a result of shipping is not covered by the Howard Core Company One Year warranty and is an issue to take up directly with delivery service.
